Refund policy

Return & Refund Policies: 

If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Unless defective, customized products cannot be exchanged and are non-refundable. Click here to download and print a return form. 

Shipping Errors or a Damaged Item:

If you are dissatisfied with your purchase due to a shipping error, a missing or defective item, or damaged in transit, please reach out via LiveChat or give us a call at 407-236-1356 to receive instructions on how to handle the return, obtaining a replacement or exchange.

*Please visit our Customer Service policy page for more information about our order and shipping policies.