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    IMPORTANT: ALL ORDERS HAVE A PROCESSING TIME. 

    Non-engraved/etched orders will usually ship within 2-4 business days. Personalized orders can take up to 7-10 days to ship. This includes orders with expedited shipping. Due to the nature of pre-order items, shipping delays may occur. 

    Shipping options are available anywhere in the continental US, APO/FPO addresses, and Canada. Some restrictions apply.

    Orders are processed and shipped on standard business days (Monday through Friday from 8 AM – 5 PM EST.). Once your order ships, we will send you a shipping confirmation by email and/or by SMS message. Your shipping confirmation will include information about your order and your tracking number.

    Please carefully review your shipping address and the shipping option you select before submitting your order to us. Once you submit your order, we are unable to make changes to the order. If you need to update your shipping address prior to  your order being shipped, please contact us during regular business hours by phone at 407-519-9449. Changes are not guaranteed. 

    Shipping Rates and Shipping Options

    Shipping options and shipping rates will be provided for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address. The estimated delivery date is based on the selected shipping method. Shipping dates are based on business days, they do not include weekends or holidays. 

    Free Standard Shipping

    Orders that qualify for free shipping are shipped standard delivery. Standard delivery can take up to 7-10 days, excluding Sunday. Free shipping is valid for domestic orders of $50 or more (pretax) after promotions and discounts are applied.

    Standard delivery (7-10 days, excluding Sunday)

    Most orders are shipped USPS or FedEx SmartPost. The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, with the front desk staff (e.g., business address, apartment complex, etc.), or provide a redelivery and/or pickup option. 

    Expedited Shipping

    IMPORTANT: Expedited shipping applies to the shipping method only. The estimated order processing time of 2-4 business days still applies to expedited shipping orders. 

    Expedited shipping service is provided by FedEx. Estimated delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. FedEx does not deliver to Post Office Boxes.

    • FedEx Next Day – Delivered in 1 business day
    • FedEx 2-Day – Delivered in 2 business days
    • FedEx Saver - Delivered in 3 business days
    • FedEx Home – Delivered in 3 - 4 business days

    Orders valued at $150 or more may require a delivery signature. We do this to protect customer’s packages from theft or incorrect delivery/recipient. 

    FedEx Delivery Manager

    With a qualifying FedEx shipping service, FedEx Delivery Manager allows you to customize and monitor your FedEx deliveries. Once you create your account, you will have access to many complimentary services, such as delivery notifications, request to hold packages at a FedEx location provide delivery instructions, sign for a delivery in advance and more. Sign up is free. This service is only valid with FedEx Express®, FedEx Ground®, and FedEx Home Delivery® shipping service.  

    For more information, or to sign up for FedEx Delivery Manager, please visit the following link: https://www.fedex.com/apps/fdmenrollment/

    Delivery Issues

    Once your package ships, we are not responsible for lost, stolen or undeliverable packages. If your package has been missing for one or more weeks, please contact our customer support department for assistance.

    If your package is "undeliverable" due to an incorrect or incomplete shipping address, we will contact you within 5-7 business days for a redelivery solution. If we are unable to reach you, we will refund the order, less shipping costs, and (if applicable) restocking fees. For more information, please contact customer support.  

    If your tracking information shows that your package was delivered but you have not received it, please check to make sure that the address you provided us with is correct. If the address is correct, please check to see if the package was delivered to a parcel locker, left with a neighbor, or with a receptionist. If you live in an area that has a residential management office (e.g. apartment complex, condominium, etc.), please contact management to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will often leave it with management for safe keeping.

    Another possibility is that your package was misrouted to the incorrect mail carrier. When this occurs, it is usually corrected right away, and the package is normally delivered within 1-2 days.

    If after taking these steps you are still unsuccessful in locating your package, and you have allowed the additional 1-2 days for your package to be rerouted and delivered to you, please contact customersupport@luckyshotusa.com. 

    Sign up for USPS Informed Delivery®

    Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-size mail pieces and manage their packages scheduled to arrive soon and makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. You can view incoming mail, manage your mail pieces and sign up for redelivery.

    Package redelivery is only available after a failed delivery attempt. You will not see a Redelivery option for your package if an initial delivery attempt has not happened. Additionally, once a package delivery attempt is marked as a final notice, there are set timelines for when the package will be returned to the sender. Your packages will be returned to the sender on the date indicated in this set timeline unless you arrange a redelivery or come to pick up your mail at your local Post Office™ facility before this date.

    For more information, or to sign up for free, please click on the following link (you will be redirected to USPS’s Informed Delivery website): https://informeddelivery.usps.com

    Shipping Errors or Damaged Items

    If you are dissatisfied with your purchase due to a shipping error, missing an item, or if your item(s) was damaged in transit, please contact us at (407) 519-9449 or by email at customersupport@luckyshotusa.com to report the error or damage. One of our customer service representatives will provide you with information about obtaining a refund, reship, or exchange under our Return Policy, along with instructions on handling your return. Please have your order number ready when you call or email.

    Orders valued at $150 or more may require a delivery signature. We do this to protect customer’s packages from theft or incorrect delivery/recipient.   

    International Shipping

    International orders are shipped with FedEx. The estimated order processing time of 2-4 business days still applies to expedited (international) shipping orders.

    Delivery dates are based on business days (excludes Saturday and Sunday). Weekend delivery is not available. FedEx does not deliver to Post Office Boxes.

    • FedEx International Economy Shipping – Delivered within 10-14 business days (approx.)
    • FedEx International Priority Shipping – Delivered within 2-4 business days

    International orders may be subject to GST tax, customs delays and/or FedEx delivery surcharges. For more information regarding FedEx International Delivery surcharges, please contact FedEx at (800) 463-3339.  

    Export Regulations: All commodities are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. 

    Non-delivery: If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Lucky Shot USA. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.

    For more information, please visit our customer service page or send an email to customer support at customersupport@luckyshotusa.com. 

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