Refunds, Returns, Order Processing, & More - Lucky Shot USA
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Refunds, Returns, Order Processing, & More

 Order Processing

IMPORTANT: ALL ORDERS HAVE A PROCESSING TIME, INCLUDING ORDERS WITH EXPEDITED SHIPPING. EXPRESS SHIPPING ONLY APPLIES TO THE SHIPPING SERVICE (TRANSIT TIME). 

Although we will ship your order as soon as possible, engraved items will add a few days to the processing time.  

We process orders Monday through Friday, from 8 AM – 5 PM EST (standard business days). If you provided your email address at checkout, you will receive email notifications updating you on the status of your order. You can also check your order status by visiting the Order Status page. 

Lucky Shot USA reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, or problems identified by our fraud avoidance department.

Order Changes

Once you submit your order, we are unable to make changes. Please carefully check your order prior to submitting it for processing. Changes cannot be guaranteed after the order has been submitted to us. We're unable to update/cancel order change and order that includes engraving. 

Please carefully review your shipping address before submitting your order to us. Once you submit your order, we are unable to make changes to the order or to the shipping address.

Personalized items are non-refundable and cannot be exchanged. 

Returns & Refunds

Return Policy: In order to qualify for a refund, you must return your item within 30 days. Products must be unused, unaltered, and in their original conditions. Unless defective, custom engraved items are non-refundable. Your return must be in the original packaging and include all accessories. Proof of purchase required. 

Lucky Shot USA does not cover the shipping cost. Upon request, Lucky Shot USA will provide a USPS First Class or Priority shipping return label and deduct the return shipping cost from your refund. Unless the product(s) were defective or shipped incorrectly, original shipping fees are non-refundable. Exchanges are not offered at this time. Unless extenuating circumstances apply, shipping charges are non-refundable and we may deduct the full shipping cost charged by the carrier.  

Depending on the return reason, item condition/packaging (e.g., your return did not include the original packaging, missing accessories, altered, used, damaged, or unverified return, etc.) we may deduct a restocking fee of up to 10% - 30% from your refund. 

We will issue your refund (less any applicable fees) back to the original payment method. Once we process your return, your credit/debit card company will determine the date your refund will post to your account. For exact posting dates, please contact your credit/debit company directly.

We are not responsible for lost or damaged in transit return packages. We recommend choosing a return method that offers tracking and insurance. Unless defective, custom engraved products are non-refundable. 

Please follow these steps to ensure your return is quickly processed:

  • Click here to print out the return form.  Please be sure to include the return form with your return, as this will prevent return processing delays and inaccuracies. If you are unable to download the form, please contact us to have a form emailed to you. 
  • Address your return to: Lucky Shot USA, Returns Department, 3601 Vineland Rd, Suite 14, Orlando, FL 32811 
  • Finally, drop the package off at the Post Office or your preferred Parcel Point, or schedule a free USPS Package Pickup and your mail carrier will pick up your return during regular mail delivery. Click HERE to schedule a USPS package pickup. 

After your return has shipped, it can take up to 2 weeks for us to receive and process your return.

IMPORTANT: If you are requesting to return your order due to an error or you received a damaged item, please email customer support within 10 days of receiving the order. Please include your order number, your shipping address, and a photo of the damaged/incorrect item and the shipping box. 

Engraving Information

  • Font Style: If prompted, please be sure to select from one of our available fonts. We engrave most products with Copperplate, Stencil, Times New Roman, or Script font, except for 30 MM products, which we engrave with Arial font. If you do not select a font, we will engrave your text in a default font (Copperplate or Arial).
  •  Format: We engrave text in ALL CAPS, excluding text engraved in Script and Arial font. Script and Arial font will have the first letter of each word capitalized and the remaining text in lowercase letters.
  •  Unavailable Characters: We are unable to etch emoji’s, special characters, images, or accent marks. If you request to have your item engraved with unavailable characters, or if you request to have your item engraved with too many characters, we will attempt to contact you edits. If we are unable to reach you within 1-3 business days, your order will be canceled.

Important Engraving Notice: We are unable to view or process engraving requested in the "Order Notes" section at checkout or provided via email. To add personalization, select "Yes" when prompted. The applicable number of text boxes will populate. If you'd like to order multiple of the same product but want them personalized differently, you will need to add them to your cart individually. Otherwise, all items will be personalized with the same text and in the same font.

Personalized items are non-refundable. Please clearly indicate your text for each item. We will engrave the item exactly as you request. Engraving/etching is product specific. Please review the products’ description page for more information.  

 

Glassware Etching

To request etching, click on the ‘Personalize’ option box. A text box will populate with an image preview window. Please select a font, and then enter your text in the text box titled ‘Engraving’ by typing in the ‘Your Text Here’ area. After entering your text, add your item to your cart by clicking ‘Add to Cart’ (located beneath the text box/on the bottom of your screen). 

  • Font: If prompted, please be sure to select from one of our available fonts. We etch text in BOLD or Script Font. If you do not select a font, we will etch your text in a default font (BOLD). 
  • Format: We engrave text in ALL CAPS, excluding text engraved in Script and Arial font. Script and Arial font will have the first letter of each word capitalized and the remaining text in lowercase letters.

Important Etching Notice: We are unable to view or process etching requested in the "Order Notes" section, and we are unable to etch emoji’s, special characters, or accent marks. If you are ordering multiple of the same product but want them personalized differently, you will need to add them to your cart individually. Otherwise, all items will be personalized with the same text and in the same font.

All etching requests must accompany an applicable product. Invalid etching requests, such as requesting emoji's or accent marks, may cause a delay and/or we may cancel your order, with or without notice. We will etch the item exactly as requested. Once we engrave the item, it is non-refundable. Etching details are product specific. Etched items are non-refundable. 

If you'd like to order multiple of the same product but want them personalized differently, please add them to your cart individually. Otherwise, all items will be personalized with the same text and in the same font. 

The multiple item discount for all like glassware will automatically apply at checkout (discounts are reflected at checkout, not in cart). If your discount did not correctly apply to your order total, please return to your cart (backspace) and click "Update Cart" to refresh the page, then return to checkout.   

Our Quality Guarantee - Product Replacements

Proof of purchase required for all replacement requests and returns. If you discover a flaw in the workmanship of your item, you may qualify to receive a free replacement for 6 months from the invoice date. 

To open a claim, please email customer support a photo of the product, making sure that the flaw is visible, your Order ID number, your current shipping address, and a brief description of the flaw or issue. If you cannot locate your order number, we may be able to locate the order another way, however, additional information may be required.  

If you received the product as a gift and you do not have the order number, provided the product was purchased directly from Lucky Shot USA, we should be able to locate the order without disturbing the gifter with a few basic details. If we are unable to locate the order (or verify the product), prior to your replacement request being approved, we may ask you to ship the product to our warehouse for further review.

If approved, you will be issued a pre-paid RMA return label. Once we receive your return and process your replacement request, the same product that was ordered will be shipped to you at Lucky Shot USA's expense. If the same product is not available, a comparable item will be offered, or, at Lucky Shot USA's discretion, we may issue a Lucky Shot USA Gift Card or process a refund. Please note, only products purchased directly from Lucky Shot USA qualify. Proof of purchase required.  

If there is an issue with your order such as missing or damaged items or you experience shipping/carrier-related delays or a non-delivery, this must be reported to customer service by email within 10 business days of receiving the order, or (for non-deliveries), within 30 days of the order date.  

After the 6-month product replacement policy has ended, at Lucky Shot USA's discretion, store credit in the form of a Lucky Shot USA e-gift card may be offered for an additional 6 months (12 months from the original order date). Store credit is calculated based on the original payment amount for the item(s). Please note, we may ask you to return the item to us prior to approving and/or issuing your credit. After the initial 6-month policy has expired, shipping charges will not be credited, and you are responsible for any applicable return shipping costs. 

Replacement limitations include but are not limited to, products that were not purchased directly from Lucky Shot USA (via luckyshotusa.com) with a verifiable order number, misuse of the product, incorrect or inadequate maintenance or cleaning, damage resulting from misuse or negligence, normal wear, color fading, items that have been altered, or other conditions that are unrelated to a workmanship defect or product flaw.

Glassware Care & Use

  • Please wash before use.
  • Not Dishwasher safe. Please hand wash only. 
  • Extremely hot liquids may stress the glass and cause breakage.
  • Do not microwave or freeze glass as this can cause the glass to break.
  • Do not use abrasive cleansers.

If the embedded item becomes loose or falls out, please do not attempt to glue the item back into the glass. If the glass breaks, cracks, or the embedded item falls out or becomes loose, please discontinue use. After you have taken a photo of the glass, please dispose of it and refer to the Product Replacement Request policy- noted above. 

Product Information & Product Care

Genuine once fired shell casings may contain minor blemishes or scratches consistent with their history. Our products are completely safe to use inert rounds. They are lead-free and do not contain active primers or gunpowder, however, because they resemble live ammunition, we do not recommend bringing them to locations where live ammunition may not be permitted (e.g. schools, airports, etc.).

Care Instructions

  • Our products are not dishwasher safe. 
  • Do not microwave or freeze products.
  • Do not soak or use to store liquids for long periods.
  • Avoid using scrub cloths, bristled brushes, or steel wool.  

Cleaning Instructions

  • Use a mild soap and a non-abrasive cloth to clean products.
  • Rinse with warm water and immediately dry the product thoroughly.
  • Polish with a microfiber cloth, being careful not to polish too aggressively as this can remove the coating.
  • Regular cleaning and polishing will prevent dirt and oils from accumulating and help maintain the product's luster.
  • For Brass Products - Oils in your skin can hasten brass tarnishing. To prevent your brass product from tarnishing, a thin coating of linseed oil or mineral can be helpful. Be sure to apply oil with a soft terry cloth. 

 Sales, Discounts, and Special Offers

Coupon Codes and Sales Prices: Coupon codes must be entered during checkout. Coupon codes and sale prices are valid during the stated promotional time period and cannot be applied after the order has been placed. Only one coupon code/promotion may be applied per order.

Quantity Discounts: We offer volume discounts for charitable events, military balls, unit reunions, and wholesale customers. Please email customer support for more information.

Donation Requests: Lucky Shot USA is an active supporter of our troops, veterans, first responders, non-profit organizations and charities. We have donated thousands of dollars in product and helped many organizations raise money for important causes. Even as a small business, we receive hundreds of donation requests annually. As much as we would like to fulfill every request we receive, regrettably, we are unable to. 

While we recognize the importance of many causes, we have exhausted our current budget, therefore, we are unable to accept or process additional requests. 

Our munition and barware products are not appropriate for children. We are unable to donate to events for underage beneficiaries. Organizations are eligible one time per the calendar year. Due to the high volume of requests we receive, we are unable to provide donation information by phone or live chat. All requests must be submitted in writing with a (minimum) 60-day notice.

For shipping information and delivery time frames, please visit our Shipping and Delivery Policy Page.

For more information, contact Customer Service via Live Chat during business hours or email us at customersupport@luckyshotusa.com.