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Policies

Shipping Policies:

All orders have a current processing time of 1 - 3 business days.

Once the orders are processed, we will ship to the address provided on the order. Please confirm the shipping address before submitting the order. Once shipped, you will receive an email with your tracking information. Tracking is included with each order.

Please note that orders $150+ will be shipped with signature required, there will be no exceptions to this rule. We do this to protect packages from going missing, being wrongly delivered or getting stolen. 

Once your package is shipped, it is the responsibility of the postal office. We are not responsible for any lost, stolen and undeliverable packages. If your package has been missing for 3 weeks, please contact our customer service team with your name and order number.

If a package is returned to our facilities, we will contact you for a solution. If we do not hear back from you within 7 business days, the order will automatically be refunded with the deduction of shipping costs.

UPS Expedited Shipping:

We do offer expedited shipping through UPS for an extra shipping fee, our processing time of 1-3 business days still applies. 

UPS Ground: $18 and takes 1-5 business days, depending on shipping location,  for the order to be received once it is shipped. Contact us for an estimated delivery date.

UPS Second Day: Available upon request

UPS Overnight: Available upon request

Ordering:

If adding engraving, please clearly indicate what you want to be engraved on each opener and be sure to select 1 of our 4 available fonts. The engraving will be done exactly as left.

The text will be engraved in all caps for each font, excluding Script which will have the first letter of each word capitalized. If no font is chosen, it will automatically be done in Copperplate which is our default font.

Engraving includes 1 line of text up to 25 characters including spaces. If your text is over our character limit, you will be contacted for updated text and the order will be held until we hear back. If we do not hear back for 7 business days, the order will be canceled and refunded.

Order Changes:

Since our processing time is 1-3 business days, order changes must be submitted within 24 hours of placing the order. Changes cannot be guaranteed.

Quantity Discounts:

If you are looking for a custom logo or bulk order, please contact bulk@luckyshotusa.com

Coupon Codes:

Coupon codes must be entered at the time of the order, during the promotional time period. Coupon codes cannot be applied after the order has been placed. Only one code may be applied per order.

Return/Refund Policies:

Your order can be returned up to 30 days after receiving the package. Lucky Shot USA does not cover return shipping costs; shipping costs will be automatically deducted from the refund amount (if applicable). Once your return is received and inspected at the Distribution Center (usually within 3 days of receipt) your refund will be processed within 7 days. Refunds will not be granted after the 30 day return period unless otherwise noted. Please note once Lucky Shot USA initiates the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. For exact posting dates, please contact your credit/debit company directly.

All engraved items are not eligible for returns .

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