Frequently Asked Questions
Got Questions? We Got Answers...
Q: When will my order ship?
A: IMPORTANT SHIPPING NOTICE: Due to manufacturing and shipping irregularities, your order may be delayed. We sincerely apologize. Like many retailers, we are adjusting to the new retail and shipping climate. We have taken steps to minimize delays and we are working earnestly to ensure your order is delivered as quickly as possible. Once your order ships, we will email you the tracking number. We apologize for any inconvenience you may experience.
Q: Can I edit or cancel my order before it ships?
A: Once an order is submitted, we begin processing it right away, therefore, we are unable to cancel or edit an order once it is placed.
Q: If I place my order today, when can I expect delivery?
A: Your shipping confirmation will include information about your order, tracking number, and (if available) an estimated delivery date provided by the carrier.
Standard delivery can take up to 7-10 days (excluding Sunday).
Depending on your delivery address, expedited FedEx shipping options may be available. Rates and shipping options are calculated at checkout based on package weight, size, and delivery location. Please note, expedited shipping service does not include weekend delivery.
Q: What is your Refund & Return Policy?
A: If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Unless defective, customized products cannot be exchanged and are non-refundable. Click here to download and print a return form.
Q: Do you offer free shipping?
A: Yes. Free Standard Shipping is available for domestic orders of $75 or more after promotions and discounts are applied.
Q Do you ship to FPO, APO, DPO addresses?
A: Yes, we sure do!
Q: Do you ship internationally?
A: We are currently able to ship anywhere in the US, including APO addresses (military base), to Canada and Germany. Due to the nature of our products, we are unable to ship to other international locations, however, some of our international customers have used international parcel forwarding services (IPFS) with a varying level of success.
Q: How many characters can I request to have engraved?
A: Engraving options are product specific. Most engrave-able products will have engraving information noted within the product description page.
50 Caliber Bullet: Engraving includes 1 line, up to 25 characters (including spaces). We cannot engrave special characters, only text, and numbers. All fonts with the exception of the “Script” font will have each letter capitalized.
20MM or 25MM product: Engraving includes 1 line, up to 25 characters (including spaces). We cannot engrave special characters, only text, and numbers. All fonts with the exception of the “Script” font will have each letter capitalized.
.308 Caliber Bullet: Engraving includes 1 line, up to 15 characters (including spaces). We cannot engrave special characters, only text, and numbers. All fonts with the exception of the “Script” font will have each letter capitalized.
30MM Shot Glass: Engraving includes up to 3 lines of text, each line having up to 15 characters including spaces. The text is engraved in Arial font. All other 30MM products (flask, collectors round, etc.) can have up to 25 characters engraved including spaces.
Q: What are my font choices for engraving?
A: 30MM products are engraved in Arial Font. For all other engravable bullet products, you may select to have your text engraved in Stencil, Times New Roman, Copperplate, or Script font. All fonts with the exception of the “Script” font will have each letter capitalized.
Q: Do you offer to Etch on glassware?
A: Yes! By popular demand, we are now offering to etch initials (3 characters) or personalized messages on glassware in your choice of BOLD or Script font.
50 Caliber Pint Glass: Etch initials (3 characters) or a personalized message with up to 3 lines, each line can have up to 15 characters including spaces.
.308 Whiskey Glass: Etch initials (3 characters) or a personalized message with up to 3 lines, each line can have up to 15 characters including spaces.
.308 Wine Glass: Etch initials (3 characters) or a personalized message with up to 2 lines, each line can have up to 15 characters including spaces.
.308 Shot Glass: Etch initials (3 characters)
IMPORTANT: If you are adding Etching to your item (applicable glassware product), please be sure to select an Etching Type, Etching Font, and select “How Many” you wish to have etched using the drop-down option box. If you leave the “How Many” option box blank (you do not select a quantity), then zero (0) items will be etched and you will not be charged for the etching option.
After selecting the number of glasses you wish to have etched, please type your text in the numbered line box provided. If you request to have more items etched than the number of items ordered, your etching may go unprocessed and/or, your order may be canceled. All etching requests must accompany a purchased product.
Q: Do my items come with a gift box?
A: Gift boxes are available for 50 caliber, .308 Caliber, and some 30MM products for $2.99 - $7.99.
Q: How are bullet-embedded glassware packaged?
A: They are packaged separately in a Lucky Shot USA logo gift box.
Q: I'm not seeing an option to request engraving/etching on the Gift Sets. Do you engrave/etch on Gift Set products?
A: Unfortunately, no. Gift Sets are prepackaged/sealed to prevent missing components or damage and ship from our warehouse.
Q: Can I add a gift message to be included with my order?
A: At this time we are unable to include gift messages with orders. Also, your order may ship with a packing slip that includes the pricing.
Q: Do you offer bulk discounts?
A: Yes. We offer volume discounts for charitable events, military balls, unit reunions, and wholesale customers. Please contact us for more for more information.
Q: What's Afterpay?
A: Get it now, pay later. Pay in payment installments with Afterpay. Select Installments by Afterpay during checkout, and pay for your purchase over 4 equal payments every 2 weeks. Afterpay is available for shopping carts valuing $35 - $1,000.
You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply.
Need some more info? Visit Afterpay’s FAQ page here.
Got More Questions?
Send an email to customersupport@luckyshotusa.com. We're here Monday through Friday from 9am - 5pm (EST). Emails are answered in the order received and can take up to 24-48 business hours to receive a response.